Privacy Policy

Last Updated: June 12, 2026

Please use the following content for the Privacy Policy page on the NewterraUSA website.

1. Introduction

New Terra USA, also referred to as NewterraUSA, “we,” “our,” or “us,” respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, submit a service request, apply to become a partner, subscribe to our newsletter, contact our team, or otherwise interact with our platform.

NewterraUSA operates as an international platform connecting clients with trusted service providers in the United States and Brazil. Because of this, some information may be reviewed, processed, or shared with relevant partners or service providers in more than one country when necessary to respond to your request.

By using our website or submitting information to us, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We May Collect

We may collect personal information that you voluntarily provide to us when you complete a form, request support, apply as a partner, subscribe to our newsletter, contact us by email or phone, communicate through messaging platforms, or otherwise interact with NewterraUSA.

The information we may collect includes your name, email address, phone number, location, country or region of interest, preferred service category, details about your service request, partner or business information, professional credentials or business details submitted by partner applicants, communication history, newsletter subscription information, and any other information you choose to provide.

Depending on the nature of your request, you may provide information related to health, wellness, immigration, legal needs, real estate goals, travel plans, insurance support, education, translation, relocation, or other personal circumstances. Please only share information that is necessary for us to understand and respond to your request.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically through standard website technologies. This may include your IP address, browser type, device type, operating system, pages visited, referring website, time spent on the website, approximate location, and other usage data.

We may use cookies, analytics tools, pixels, or similar technologies to help operate the website, understand visitor behavior, improve performance, remember preferences, measure traffic, prevent misuse, and support marketing or communication efforts.

You can usually adjust your browser settings to refuse or remove cookies. However, some website features may not work properly if cookies are disabled.

4. How We Use Your Information

We may use the information we collect to respond to inquiries, review service requests, match users with relevant providers, communicate with users, coordinate introductions, evaluate partner applications, provide customer support, send newsletters or updates, improve website performance, personalize user experience, protect the website, prevent fraud, comply with legal obligations, and maintain business records.

We may also use information to follow up after a referral, understand whether a connection was helpful, improve our partner network, and develop better services for clients in the United States and Brazil.

We do not use your personal information for purposes that are materially different from those described in this Privacy Policy unless we notify you or obtain consent where required by law.

5. How We Share Your Information

NewterraUSA may share your information with trusted third-party service providers, partners, consultants, professionals, companies, or organizations when necessary to respond to your request, evaluate your needs, coordinate a referral, process a partner application, provide support, or deliver a service connection.

For example, if you request legal consulting, immigration support, health services, real estate consulting, travel assistance, education services, translation support, or relocation support, we may share relevant request details with providers who may be able to assist you.

We may also share information with website hosting providers, email platforms, CRM tools, analytics providers, marketing service providers, administrative vendors, legal advisors, or other service providers that help us operate the website and business.

We do not sell personal information for monetary payment. We also do not knowingly share personal information with unrelated third parties for their independent marketing purposes without your consent.

6. Third-Party Providers and Independent Services

When we introduce you to a third-party provider, that provider may collect additional information directly from you and may have its own privacy policy, terms, intake process, consent forms, payment terms, and data handling practices.

NewterraUSA is not responsible for the privacy practices of independent third-party providers once you choose to communicate with them directly or use their services. We encourage you to review each provider’s privacy policy and terms before sharing sensitive information or entering into an agreement.

7. International Data Transfers

NewterraUSA connects users and service providers across the United States and Brazil. As a result, your information may be transferred to, processed in, stored in, or accessed from countries other than your country of residence.

Data protection laws may differ between countries. When we transfer or share information internationally, we take reasonable steps to protect personal information and use it only for the purposes described in this Privacy Policy.

If you are located in Brazil, certain privacy rights may apply under Brazil’s General Personal Data Protection Law, known as LGPD. If you are located in the United States or another jurisdiction, other privacy laws may apply depending on your location and the type of information involved.

8. Sensitive Information

Some service requests may involve sensitive topics, such as health, wellness, therapy, immigration, legal documentation, relocation, insurance, or personal family circumstances. NewterraUSA asks users to share only the information necessary for us to understand the request and determine whether a referral may be appropriate.

NewterraUSA is not a medical provider, law firm, immigration authority, insurance company, real estate brokerage, financial advisor, or emergency service provider unless expressly stated in a specific written agreement. Sensitive information submitted through our website is used only to review your request, coordinate communication, and connect you with relevant resources or providers where appropriate.

9. Marketing, Newsletter, and Communications

If you subscribe to our newsletter or request updates, we may send you emails, announcements, opportunities, tips, service updates, educational content, partner information, and other communications related to NewterraUSA.

You may opt out of marketing emails at any time by following the unsubscribe instructions included in the email or by contacting us directly. Even if you opt out of marketing communications, we may still send non-marketing messages related to your inquiries, service requests, transactions, support, or legal notices.

By providing your phone number or messaging contact, you authorize NewterraUSA to contact you regarding your request. Standard message or data rates may apply depending on your carrier and location.

10. Data Retention

We retain personal information for as long as reasonably necessary to respond to your request, provide support, operate the platform, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, and improve our services.

The length of retention may vary depending on the type of information, the purpose for which it was collected, the nature of your relationship with NewterraUSA, legal requirements, and legitimate business needs.

When information is no longer needed, we may delete, anonymize, or securely archive it in accordance with our internal practices and applicable law.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, email transmission, database, or internet-based system can be guaranteed to be completely secure. You submit information at your own risk and should avoid sending highly sensitive information through unsecured channels unless necessary.

If we become aware of a security incident involving personal information, we will take reasonable steps to respond in accordance with applicable law.

12. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to request access to personal information we hold about you, ask us to correct inaccurate information, request deletion of certain information, object to certain processing, withdraw consent where processing is based on consent, or request information about how your data has been shared.

To submit a privacy request, please contact us using the contact information at the end of this Privacy Policy. We may need to verify your identity before processing certain requests.

Some requests may be limited by legal, security, business, or recordkeeping requirements. For example, we may need to retain certain information to complete a service request, comply with law, resolve disputes, or maintain business records.

13. Children’s Privacy

Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information. If you believe a child has submitted information to us, please contact us.

14. Third-Party Links

Our website may contain links to third-party websites, partner websites, social media platforms, maps, external resources, payment tools, scheduling platforms, or other services. We are not responsible for the privacy practices, content, security, policies, or actions of third-party websites.

When you leave our website or interact directly with a third party, that third party’s privacy policy and terms will apply.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, legal requirements, or privacy standards. The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after an updated Privacy Policy is posted means you acknowledge the updated policy.

16. Contact Information

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact NewterraUSA using the information below:

Email: newterrausa@newterrausa.com

Support: support@newterrausa.com

Commercial Inquiries: commercial@newterrausa.com

Phone: +1 (773) 999-0556

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM EST